Quick Search

Search

Returns Policy

 
We hope that our customers are happy with their purchase, however we understand that sometimes you will need to return or cancel an item.

  • Before returning any goods, please read our Terms & Conditions
  • We must be informed of any return requests within 30 days of the original order date. We operate a strict 30 day returns policy.
 

Returns & Cancellations
 
All returns and cancellations must be approved by us first. We want to give you a hassle-free way to return your item(s), so we ask that you follow the below procedures to ensure that this is possible.

  • Before returning your item(s), please contact us to obtain a Returns Authorisation Number. You can do this online through My Account or contact our team on +44 (0)1952 607660
  • Orders can be cancelled up until the item(s) are despatched. You can manage your orders in My Account
  • Returns made within 30 days of purchase will incur a 20% re-stocking fee
  • Returns made after 30 days of purchase will be refused. We operate a strict 30 day returns policy.
  • All item(s) must be returned in as-new condition (i.e not have been fitted) and in the original packaging
  • Item(s) returned without a valid Returns Authorisation Number witll be refused
  • It can usually take up to 7 working days to process the returned item(s) and issue a credit


Please return your item(s), along with a copy of your Returns Authorisation Number to:


IPS
Shropshire House
Hortonwood 1
Telford
Shropshire
TF1 7GN
United Kingdom

We reserve all rights to refuse the returns of any products specially ordered for the customer. Our decision on warranty is final.

 
 
Warranty
 
We're confident that our customers will be satisfied by the performance of the items we supply. However, we understand that items get damage or don't arrive with you in the same condition they left us!
 
Our customer can rest assured, as all our parts come with a ONE year warranty - and yes, that includes all electrical items too! We have the confidence in our products, and so should you.
 
For returns procedures, please see above.
 
 
Limited Warranty
 
All products sold by Independent Parts & Service Ltd are warranted by IPS, for use as per the component manufacturers original recommendations, against defect in workmanship or material defect under normal use for one year from the date of purchase, subject to exclusions.
 
  • All warranty claims must be made in writing within 30 days of the failure
  • Before returning your item(s), please contact us to obtain a Returns Authorisation Number. You can do this online through My Account or contact our team on +44 (0)1952 607660
  • If the item(s) is determined by us to be defective in material or workmanship, it will be subject to repair, replacement or refund in full or part, including return delivery costs
 
Warranty Disclaimer
 
We've made every effort to ensure that our product descriptions are in no way misleading on our website or in any printed material. These descriptions are for the sole purpose of identification and do not warrant, express or imply that the products are other than for reference purposes. IPS reserves the right to correct any errors as they are identified.
 
 
Limitation of Liability
 
While we always attempt to ensure that all of our products conform to current legislation governing product construction, it cannot be responsible for the installation or use of any of its products.
 
 
 
Should you have any questions regarding our parts Returns & Cancellation or Warranty procedure, please contact our customer service team on:
 
Tel: +44 (0)1952 607660
Fax: +44 (0)1952 677216
 
Monday to Friday, 8.00am to 5.30pm GMT